Scope
Chaparral is committed to protecting the privacy of its employees, customers, and website visitors. This Privacy Policy describes how Chaparral collects, uses, and safeguards information through its websites, online forms, messaging platforms, and business operations. It does not apply to third-party websites or services.
This policy applies to individuals located in the United States. California residents are entitled to additional rights under the California Consumer Privacy Act (CCPA), as described below.
Information We Collect
1. Information You Provide
We collect information you voluntarily provide when you:
- Submit forms
- Request services
- Apply for a job
- Contact us by phone, email, or text.
This information may include:
- Contact information: name, email, phone number, mailing address
- Employment information: job application details (if applicable)
- Support information: any details needed to provide requested services or respond to inquiries
2. Information Collected Automatically
When you access our website, we may automatically collect:
- IP address and device information (browser, operating system)
- Pages visited and navigation patterns.
- Technical information to monitor site performance and security
This data is used to improve website functionality, prevent unauthorized access, detect suspicious activity, and protect user information.
3. Cookies and Similar Technologies
We may use cookies or similar technologies to:
- Enhance website functionality
- Monitor site performance
- Improve security
Cookies are not used for marketing purposes. Users may disable cookies in their browsers. However, certain website features may not function correctly as a result.
4. Children’s Privacy
Chaparral's websites and services are for those 13 or older. Personal information is not knowingly collected from anyone under 13. In California, extra privacy protections apply for children under 16.
How We Use Your Information
- Provide requested products, services, and support.
- Send business communications, including payroll, HR, and tax notices (W-2, 1099, W-9, or similar)
- Improve website functionality, security, and business operations.
- Monitor systems and respond to incidents.
- Support encryption and other technical safeguards
- Send marketing communications exclusively to individuals who have provided explicit opt-in consent.
SMS / Text Communications
Business Texts (Employees & Contractors):
Text messages may be sent for business purposes, including payroll, HR, and tax notifications. These communications do not require additional opt-in consent for employees or contractors, in accordance with TCPA exemptions.
Marketing Messages:
All marketing or promotional texts require prior opt-in consent. Recipients may opt out at any time by replying STOP.
All text messages are transmitted through trusted service providers that are contractually obligated to use information solely for the specified business purpose.
Sharing Information
We may share information with:
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Third-party service providers, such as payroll processors, IT support, and messaging platforms.
These providers are required to:
- Use data only for the contracted purpose.
- Follow U.S. privacy and security standards.
- Assist with audits, monitoring, and incident response.
- Law enforcement or regulators, when required by law
- Marketing partners, only if you have explicitly opted in
Personal information is not sold under any circumstances.
Third-Party Links
Chaparral's websites may contain links to external sites. Chaparral is not responsible for the privacy practices of these external sites. Users are encouraged to review the privacy policies of any site they visit.
Your Rights and Choices
Business vs Marketing Communications:
- You may opt out of marketing emails via the unsubscribe link.
- You may opt out of marketing texts by replying STOP.
- Business communications (payroll, HR, tax notices) generally do not require consent but may be declined where allowed by law.
Access, Correction, and Deletion:
- You may request access to, correction of, or deletion of your personal information unless retention is required by law (e.g., payroll or tax compliance).
- Requests may be submitted by:
- Mail: Chaparral Insulation Co., Inc., 200 Factory Drive, Waco, Texas 76710
- Email: privacy@chaparralco.com
- Chaparral will verify the identity of the requester and respond within the timeframe required by law.
CCPA Rights (California Residents):
- Request access to the personal information we collect
- Request deletion of personal information
- Opt out of any sale of personal information (we do not sell your information)
- Exercise these rights via the contact methods above.
Retention of Personal Information
- Fulfill the purposes outlined in this policy.
- Comply with legal, tax, or regulatory obligations.
- Detect or prevent fraud or unauthorized activity.
Some information may remain in secure backups or system logs to support operations, audits, or security. Retention periods depend on legal requirements or internal policy.
Security
- Encryption at rest and in transit
- Monitoring and logging for unauthorized access or suspicious activity
- Incident response procedures with defined escalation and reporting
- Regular security audits, updates, and testing
Although strong precautions are implemented, no system can be guaranteed to be completely secure. Users are encouraged to use strong passwords and report any suspicious activity.
Transparency and Internet Safety
Chaparral maintains transparency regarding the information collected and its usage.
- We do not share personal information for advertising purposes.
- Users should remain vigilant against phishing, scams, or impersonation attempts. Suspected fraud should be reported to privacy@chaparralco.com.
Changes to This Policy
This Privacy Policy may change over time. Any updates are effective when posted on the Chaparral website. By using the website or services, you accept the updated policy.
Contact Us
For privacy inquiries:
Mail: Chaparral Insulation Co., Inc., 200 Factory Drive, Waco, Texas 76710
Email: privacy@chaparralco.com